Expired Domains Policy
In the event that a domain name is not renewed by its expiry date it shall cease to operate and shall be deemed to have been expired. A domain name shall expire if The WebHosting Group is unable to take payment via any method stored on your customer account or if the customer fails to manually renew the domain name. It is the customers responsibility that the email address stored on their customer account is up to date and is able to receive renewal reminders from The WebHosting Group.
The customer acknowledges that three (3) calendar days after the date of expiration The WebHosting Group may in its sole discretion carry out the following actions:
- Renew the domain name;
- Park the domain name on different Name Servers from those set by the customer including the The WebHosting Group Servers
Following expiration of the domain name, the customer acknowledges that they have up to 30 days to contact The WebHosting Group to retrieve and renew the domain name where applicable at the registry, and that the customer pays for said renewal at the rate specified on the domain pricing page.
Uponn receipt of the Renewal Fee by The WebHosting Group within the 30 day period, you will retain ownership of the requested domain and as soon as reasonably practicable we shall restore the requested domain to your control panel.
If we do not receive the renewal fee as specified on the domains pricing page within the 30 day period specified above, The WebHosting Group may at its discretion terminate the agreement and change ownership of the requested domain although the customer will still have the opportunity to renew the domain for a further 45 days after the 30 day period. The WebHosting Group will always endeavour to contact the registrant using any and all methods available to gain explicit consent before ownership details are changed so it's important that contact details are up-to-date and accurate. There will be a record of all correspondence within the email history section of the client area. The WebHosting Group will always endeavour to renew domain names on behalf of their customers, however we make no guarantees that all attempted renewals will be successful and it is the responsibility of the registrant to check the WHOIS database to ensure their domain name has been renewed.